January 3
2020 at 3.00 AM we left from Surin to Bangkok to our appointment for a testdrive
in the Tata Super ACE Mint mini-truck. We paid already a reservation fee.
After
more than 600 km drive with Kadhow we arrived at the shop and Phatsamon called
the seller. She was not there but send a colleague outside. He brought us to
another Tata car and told us he was sorry they sold the mini-truck already. I nearly
exploded (so did Pat but in a Thai way) and went to the manager in the office.
He came
outside and told us the seller gave us wrong information. The car still was available but
the transportation office seized it temporarily because they discovered the
papers did not match with the engine number of the truck. It seemed a new engine was put in by the
former owner and they did not know. So we could not see the car or do the
test drive. If we were willing to wait for 1 – 2 weeks they had the time so solve
all the problems.
For me
and Phatsamon it did not feel comfortable and reliable at all anymore. So we asked
out money we paid in advance back. The manager asked us if we were interested
in another car. No way. Money back. We drove 7 hours for nothing? Not even a telephone
call the day before so we could have saved the time and trip? What a service
and customer ‘relations’.
He
promised us to transfer our money within two days. Again 'no way'. Phatsamon told we
should wait and get it now and were not willing to wait two days and hope to ever get it. After 20 minutes we got our money back.
Saved by
the bell!. What is the real story behind this car? What if the police should
discover during one of the many police checkpoint checks in this country? And
what about (finally to discover) the wrong numbers where in the insurance after getting an accident and actually not to be insured?
An experience
on our journey of building…
Happy New
Year because saved for a lot of problems…
Frans Captijn
e-mail: pyramidhousethailand@gmail.com
Frans Captijn
e-mail: pyramidhousethailand@gmail.com
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